The Leadership Series includes four 60-minute webinars. This webinar was recorded on August 22, 2013.
Part 3: Courageous Conversations of Accountability: Managing Others Without Deflating Their Morale or Motivation
Creating a work team or department of individuals that are accountable for their work isn’t just a matter of focusing on what your people are doing wrong.
When performance and behavior issues arise, you need to be ready to talk with the employee about your expectations and the behaviors and results that you want to see moving forward.
This interactive and informative webinar will give attendees:
- Ideas for improving your courageous conversation skills
- The three opportunities to have accountability conversations with the people you manage
- A five-step approach to enforcing accountability with employees
- The two things to avoid when having courageous conversations of accountability
Presented by: Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.
To access the recording:
After you register for this course, you will receive an email entitled "Course Link for Leadership Series: Courageous Conversations of Accountability" containing the course link and handouts, if any.