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Service for All: Customer Service in a Diverse World (DVD)(12 min)
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This DVD runs for approximately 12 minutes.

 

Your customers deserve the same level of service and respect, regardless of age, ethnicity or national origin.

 

Your customers. Some are elderly. Some have different ethnic backgrounds. Some are from other countries. One thing they have in common, though, is that they all deserve the same level of service and respect. Yet, as well-publicized denial-of-service settlements have shown, sometimes customers do not receive equal treatment. Since employees all bring their own individual opinions and biases into the establishment, it's important to ensure that everyone is on the same page on this very important issue.

 

This customer service DVD helps you create a culture of inclusiveness throughout your organization. It makes the point that every customer deserves excellent customer service—regardless of age, ethnicity or national origin.

 

 

Requested items are sent through the delivery service as soon as a copy is available. If no copy is available, you will be added to the Wait List. Please allow time for delivery. You may borrow the DVDs for two weeks.

 

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