This program was recorded in 2003 and runs for 28 minutes.
This DVD will show you recommended ways of handling difficult situations that your library and staff may encounter. Situations covered include:
- Coping with a bomb threat
- Handling suspicious packages
- Dealing with a potentially violent patron
- Inappropriate use of the Internet
- Sexual harassment
Requested items are sent through the delivery service as soon as a copy is available. If no copy is available, you will be added to the Wait List. Please allow time for delivery. You may borrow the DVD for two weeks.