This program was recorded in 2006 and runs for thirty-eight minutes.
General principles of providing outstanding customer services are explained and applied to the library setting. The program looks at how the Columbus (OH) Metropolitan Library and the West Palm Beach (FL) Public Library used customer services strategies to transform their libraries. Other items covered in this program are:
- Email etiquette
- Online chat customer service strategies
- Helping customers and staff cope with changing technology
- The importance of the internal customer
- Using customer service techniques to remain a vital part of your community
Requested items are sent through the delivery service as soon as a copy is available. If no copy is available, you will be added to the Wait List. Please allow time for delivery. You may borrow the DVD for two weeks.