Below is a copy of what’s included with this product:
n Financial Policies
• Patient Rights
• Patient Responsibilities
n Deductibles, copays, coinsurance
n Patients with no insurance
n Charity Guidelines
n Medicare, Medicaid
n HMO, PPO
n Usual & Customary
n Methods of payment
n Financial Policies
• Patient Responsibilities
n Returned Checks
n Minor patients
n Prior balance
n Refunds
n Collections Procedures
n Missed Appointments
n After Hours Triage & Phone Services
n Obtaining copies of Medical Records
n Payment plan sample
n Dealing with family members
n Patient financial agreement sample
n Tips on applying hardship waivers
n Hardship waiver sample
n Hardship letter for waiver application
n Medicare payment fact sheet
n Employee Polices
• Billing benchmarks
• Sample billing office incentive program
• Merit raises and staff bonuses
• Employ handbook (in depth sample)
• Job description questionnaire
• Testing job candidates
• Staffing matters
• Employees & families as patients
• Job description white paper
n Office Polices
• Improve Processes
• Patient flow
• Patient warning
• Patient Dismissal
• Questions to ask the provider (list)
• Understanding your insurance (patient)
• The office experience
n Office Polices
• Rating your practice
• How do you compare?
n Recoupment laws
n Sample prompt pay appeal letter
n Prompt pay laws by state
n Analyze low collections spreadsheet
n Compliance Polices
• Billing & Coding Compliance Issues Sample Plan
• Compliance in healthcare
• Sample communication policies
• Third party billing guidelines
• Physician compliance guidelines
• Other fraud and abuse documents
n Job Descriptions
• Accounts receivable supervisor
• Call center representative
• Claims entry specialist
• Claims entry specialist supervisor
• Billing representative
• Client manager
• Assistant client manager
• Insurance coder
• Coding coordinator
• Medical auditor
• Secretary
• Certified medical assistant
• Charge coder
• Credentialing assistant
• Insurance follow up clerk
• Credentialing Manager
• Deposit entry clerk
• Medical office assistant
• Front desk receptionist
• RN/LPN