How do you "do reference"? What are the steps of the reference process? What is a reference interview? How do you get started when you don't understand the question! How do you know when enough is enough? How can you find out what patrons need if you can't read minds? This module explains skills you need to answer the basic question: what do patrons really want to know. This is module 2 of Ohio Reference Excellence.
To access the recording:
After you register for this course, you will receive an email entitled "Course Link for Conducting the Reference Interview" containing the course link and handouts, if any.