Course Description: 

As the leader for your branch location, you are responsible for people, assets, business relationships, and profitability. This course is designed to address all the skill sets, processes, techniques, and even the time management skills to become a top performing branch manager. This program will reset your perspective in giving you ideas, suggestions, and tools to become that top performing leader of people to drive the mission of creating and keeping more customers while making money doing it.

 

Why Attend?

 

Learn how to become a top performing branch manager by setting goals across departments, managing challenging situations with team members and customers and assess the operational efficiency of a branch.

 

Who Should Attend?

• Branch Manager
• General Manager
• Territory Manager
• Regional Manager
• Asset Manager
• Operations Manager

 

 

Schedule

Day 1

8:00 – 8:15                            Welcome and Introductions

8:15 – 9:00                            The Role of a Branch Manager Overview

• Financial Responsibilities
  • Delivering an expected rate of return to the business owner
  • Managing the assets of the organization
  • Protecting the organization’s data
    • Customer Lists/Customer Purchase History/any data with financial value especially to a potential competitor
• Market Responsibilities
  • Understand All Market Opportunities
  • Establish & Grow All Market Positions
  • Grow Customer Satisfaction and Customer Base
• People Responsibilities
  • Provide a Clean, Safe, Productive, and Fun Work Environment
  • Appropriately Staff for Current/Future Operations
  • Attract Top Talent
  • Train & Retain Top Performers
  • Provide a Path for Growth

9:00 – 10:00              Financial Responsibilities

• Establishing Departmental Goals/Budgets
• Choosing Key Performance Indicators

10:00 – 10:20            Break

10:20 – 11:00            Managing Physical Assets

• Land/Building/Fixtures/Furniture
• IT System
• Parts
• Wholegoods Inventory
• Service Trucks & Tools

11:00 – 11:45            Protect the Organization’s Data

• General Ledger Information
• Customer Lists
• Website

11:45 – Noon            Attendees Complete Assessment on Financial Responsibilities

Noon – 1:00              LUNCH

1:00 - 2:00                Market Responsibilities

• Determining Revenue Potential
• Wholegoods Potential
• Parts & Service Labor Revenue Potential
• Determining Market Participation & Closing Success
• Establishing Market Share Goals

2:00 – 2:30                Customer Service

• Establishing Levels of Employee Authority
• Training Employees to use the level of authority provided
• Coach a Conflict Resolution Process
• Providing a Communication Method of Customer Feedback

2:30 – 2:50                Break

2:50 – 4:30                Strategic Account Growth Plans

• Determining Key Customers
• Developing Loyalty Programs and Services
• Conducting “How are we doing meetings” with Key Accounts

4:30 – 5:00                Day One Wrap Up and Attendees complete Market Assessment

5:00                            Day One Concludes

Day 2

8:00 – 9:30                People Responsibilities

• Providing a Clean, Safe, Productive, and Fun Work Environment
• Properly Staffing your Dealership

9:30 – 9:50                Break

9:50 – 10:30              Recruiting Top Talent

• Providing clear job descriptions
• Best sources for recruiting talent
• Establishing a Hiring Process

10:30 – 11:00            Initial Onboarding Training Programs

11:00 – 11:30            Coaching & Mentoring

11:30 – 11:45            Attendees complete the People Responsibility Assessment

11:45 – Noon            Wrap Up & Evaluations

Noon                          Program Concludes

 

 

AED Cancellation Policy: 
Refunds are not permitted within 14 business of the event unless a note is received detailing a medical emergency or other similar event.