Monday, March 27
5:00-8:00pm Registration/Meet & Greet Reception
Crowne Plaza Asheville, Lobby Bar
Tuesday, March 28
8:30-8:45am Welcome & Expectations
Personal challenges and goals for this workshop
8:45-10:00am Leadership Self-Assessment - featuring John Burton, Partner Moonshadow Leadership Solutions, LLC
Individual and group assessment of leadership styles and discussion about resources.
10:15-11:30am Get Psyched!
Attitude is everything – your attitude sets the tone for everyone else. Learn how to create a winning culture, foster a sense of community, and understand how to manage your former peers and new boss(es).
11:30am-12:45pm Lunch & Peer Networking
12:45-2:00pm Build Your “A” Team
Acquire proven strategies for recruitment, screening, interviews, and training programs that you can implement immediately.
2:15-3:30pm Paint the Boundaries of the Path to Success
Get the most out of your staff through pertinent policies, a multi-step approach to discipline and termination, and efficient record keeping. Be ready to role-play common managerial challenges!
3:30-4:00pm Wrap Up
4:00pm Sierra Nevada Brewery tour and dinner
Wednesday, March 29
9:00-10:15am Be Our Guest
Understand how to make guests eager to return and manage the few who won’t.
10:30-11:45am Risk Management – Minimizing Risk Exposure – featuring Tracey Knutson, outdoor recreation risk management specialist from Knutson Associates.
Explore strategies and tools to minimize risk and protect your company and staff from undue exposure.
11:45am-1:00pm Lunch & Peer Networking
1:00-2:15pm Risk Incident Management
Tracy Knutson continues with how to respond when things go wrong, including developing your own customized incident response plan.
2:30-3:45pm Fill Your Toolbox - featuring Chris Carnefix, ACE
Chris Carnefix will cover the nuts and bolts of when, where, and how to ask for help, how to schedule for success, manage your own time and plan in a world of ever changing priorities
3:45pm Wrap up
Lively discussion about “a-ha” moments, lessons learned, tools to take home, and essential feedback for learners.
Dinner on our own. Local experts will be on hand to help attendees explore all the great dining options in Asheville. We hope you will take advantage of this valuable time to connect with content experts and peers.
Thursday, March 30
Local experts are working to arrange site visits of the various outfitter operations in the area. They will also be able to help you arrange to go zip lining or enjoy many of the other adventures Asheville has to offer.