Publications Policies and Trade TermsHow to Order Online: http://www.cwla.org/pubs Phone: 800-407-6273 Fax: 202-833-1689 Mail: CWLA, 1726 M St. NW Suite 500, Washington, DC, 20036 Payments AcceptedVISA, MasterCard, American Express, Purchase Order Sales TaxState sales tax will be charged to addresses in DC and MD unless the exempt box is checked. Shipping and Handling View information about shipping and handling. Author Guidelines View CWLA's Publishing Policies CWLA Federal ID#13-1641066 Trade Terms Desk Copy Requests and Instructor Examination CopiesInstructors considering a book for classroom adoption may request a free examination copy. Please provide course title, course adoption decision deadline, course dates, and number of students per course. A complimentary desk copy will be provided to instructors for each class order of 10+ books. Review/Media CopiesIf you are a member of the media seeking a copy of a CWLA Press book for review, contact CWLA's Publications Department at 202-688-4157. Canadian and Foreign OrdersAll Canadian and other foreign orders must be prepaid in U.S. dollars by international money order or by VISA, MasterCard, or American Express. Do not send checks or currency. Customers who do not prepay will receive pro forma invoices that must be returned with full remittance prior to shipment. Discount Policy Not for resale. The following schedule applies to agencies and individuals wishing to order multiple copies of a single item for their own use and not for resale. 10-49 copies: 15% 50-249 copies: 20% 250-499 copies: 25% 500-749 copies: 30% 750+ copies: 40% There is no discount on bulk purchases of any prepack sold by CWLA. A discount has already been applied to items packaged together in this manner. Trade Accounts(Two or more single or mixed titles only; no single copy discounts): Retailers: Returnable: 40% Nonreturnable: 42% Wholesalers: 55% Catalogers and Special Sales: Returnable: 45% Nonreturnable: 55% To be eligible for this discount, catalogers must order five or more copies of a single title, or any 10 mixed titles. All special sales are subject to approval by CWLA. CWLA Press is also carried by major national distributors. ShipmentsShipments are sent UPS. Special handling on rush delivery requests will require additional postage and handling charges. Trade Credit and Return PolicyFull refunds within 45 days. Bookstore credit only, after 45 days. Other restrictions may apply.Original order purchased on a returnable basis may be returned for credit within six months of the CWLA shipping date. Books and videos must be returned in unmarked and resalable condition, with all components intact, by traceable carrier. All returns must be accompanied by a copy of CWLA's invoice or invoice information (invoice number, account number, date, price). Send items to Returns, CWLA, Attn: Returns, 9050 Junction Drive, Annapolis Junction, MD 20701. CWLA cannot give credit for shipping costs on returns. Damaged items must be returned within one month. Return Policy, Single Copy Catalog SalesTo return item, mail postpaid by traceable carrier, all components intact, and in resalable condition, along with a copy of the invoice, marked CANCEL, to Returns, CWLA, Attn: Returns, 9050 Junction Drive, Annapolis Junction, MD 20701. If item was prepaid, please indicate whether refund or credit is desired. CWLA does not pay for shipping costs on returns. Partial returns of video or book prepaks will not be refunded or credited. Giftables Trade TermsBulk Discounts: 10% discount for purchases of 100 or more of a single item. Shipments: Shipments are sent UPS. Special handling on rush delivery requests will require additional postage and handling charges. Return Policy: To return item: Mail postpaid by traceable carrier, all components intact, and in resalable condition, along with a copy of the invoice, marked CANCEL, to: CWLA, Attn: Returns, 9050 Junction Drive, Annapolis Junction, MD 20701. If item was prepaid, please indicate whether refund or credit is desired. CWLA does not pay for shipping costs on returns. Partial returns of sets will not be credited. The information on this website is subject to change without notice. The Child Welfare League of America is not liable for errors of content or omission.