COVID-19 Services Recovery Roadmap

Recovery Roadmap for Convention Services

The purpose of this Roadmap is to help service professionals navigate the myriad of changes to convention services for successful post-COVID recovery.  This is a collective effort by peer event service professionals to identify a list of new and changing services for CVBs, Hotels, and Convention Centers to consider.  


This is not intended to be an all-inclusive list of service changes needed across all destinations or venues, nor is it intended to be perceived as best practices or guidelines. The intent is to spark new ideas to help you be a valuable partner to planners as we plan for a return to face to face meetings. 


There are separate sections for CVBs and Venues. This is a living document.  As the situation evolves, this document will be updated and expanded. 


Download the Roadmap here.


Did you miss our Convention Services after COVID webinars on May 6 and 7?   Below are the recordings to each webinar:


Be sure to visit ESPA Connect, our online community discussion board, to ask questions of your peers, share resources and join the discussion.