Virtual Education: Great Customer Service is Not Enough

Feb 17, 2021 11:00am -
Feb 17, 2021 12:00pm
(GMT-5)
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Event Description

Bobbi Nance, President, Recreation Results 
In a world where customized, on-demand, Instagrammable services are quickly becoming the norm, how are park and recreation organization supposed to compete? We’ll have you stepping into your customers' shoes in order to re-evaluate the way you think about your programs, facilities, and services and show you the moments that really matter to keep your customers coming back.
Learning Objectives

  • Describe the difference between customer service and customer experience and which one matters most.
  • List the 4 key questions you need to constantly use to evaluate your services if you want to improve customer loyalty.
  • Turn the examples shared into a mini action plan to implement at their own programs and facilities.

0.1 CEUS


Event Type:Webinar
Early registration ends on Feb 15, 2021.
Regular registration starts on Feb 16, 2021 and ends on Feb 15, 2021.
Late registration starts on Feb 16, 2021.
(GMT-05:00) Eastern Time (US & Canada)

 

Registration Fees
Fee TypeEarlyRegularLate
 Registration
Member Fee: $20.00$20.00$20.00
Non-Member Fee: $25.00$25.00$25.00