Bobbi Nance, President, Recreation Results
In a world where customized, on-demand, Instagrammable services are quickly becoming the norm, how are park and recreation organization supposed to compete? We’ll have you stepping into your customers' shoes in order to re-evaluate the way you think about your programs, facilities, and services and show you the moments that really matter to keep your customers coming back.
- Describe the difference between customer service and customer experience and which one matters most.
- List the 4 key questions you need to constantly use to evaluate your services if you want to improve customer loyalty.
- Turn the examples shared into a mini action plan to implement at their own programs and facilities.