Virtual Education: How to Stay COOL When Things Heat Up!

Dec 07, 2021 01:00pm -
Dec 07, 2021 02:15pm
(GMT-5)
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Event Description

Jan M. McLaughlin, CSP

Have you noticed? We can’t change other people, we can only change ourselves. But, by altering our actions and reactions we CAN influence the responses we receive. Reduce your stress level by learning to coexist with life’s difficult people, become less of a target for negative behaviors, take care of yourself – and stay COOL!

Learning Objectives

Recognize how your body language and tone of voice can escalate a situation.

Employ the three keys to active listening—essential to reducing defensiveness.

Utilize the three Verbal Aikido techniques and stay COOL!


Event Type:Webinar
Early registration ends on Dec 05, 2021.
Regular registration starts on Dec 06, 2021 and ends on Dec 05, 2021.
Late registration starts on Dec 06, 2021.
(GMT-05:00) Eastern Time (US & Canada)

 

Registration Fees
Fee TypeEarlyRegularLate
 Registration
Member Fee: $20.00$20.00$20.00
Non-Member Fee: $25.00$25.00$25.00