Virtual Education: 10 Tools to Providing Exceptional Customer Service

Jun 09, 2021 11:00am -
Jun 09, 2021 12:00pm
(GMT-5)
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Event Description

Carolina Vester, Assistant Director, Coral Gables Community Recreation
This session will focus on some of the top 10 tools and strategies to providing exceptional customer service to your community and clients.  There will also be a focus on early recognition of potentially disastrous customer complaints and de-escalation techniques. Be prepared to put yourself in the shoes of your customer as we run through a few group scenarios and exercises.
Learning Objectives

  • Identify the top 10 tools and techniques to providing exceptional customer service.
  • Recognize and de-escalate customer complaints.
  • Develop staff training techniques to bring back to the team.

0.1 CEUS


Event Type:Webinar
Early registration ends on Jun 07, 2021.
Regular registration starts on Jun 08, 2021 and ends on Jun 07, 2021.
Late registration starts on Jun 08, 2021.
(GMT-05:00) Eastern Time (US & Canada)

 

Registration Fees
Fee TypeEarlyRegularLate
 Registration
Member Fee: $20.00$20.00$20.00
Non-Member Fee: $25.00$25.00$25.00