IHLAEF is dedicated to providing continuing education for current hospitality industry professionals through seminars and webinars. IHLAEF strives to offer its members quality, relevant programs that enhance their performance, both personally and operationally. Current trends, security, and compliance issues are at the forefront of industry training.
IHLA Webinar & Seminar Presentations
Refund Recovery Process for Recent Class Action Settlements
Higher ADR & Happier Guests: Can the Dream Become Reality? 12.3.15
Predicting Success - Selecting the Right Person for the Job 11.3.15
An Employer's Guide to Social Media - Finding the Legal Line 9.29.15
The NOW Generation Unveiled: Successfully Marketing to Millennial Travelers 3.25.14
-CCW Security Panelist & Legal Advisor on Contract Security: Edward W. Williams | 312-335-9470
Hospitality Industry Professional Training Certifications, Products, & Programs
EI is the global leader in hospitality training and hotel management certifications and offers online learning and courses with textbooks and digital material to enhance the learning experience. EI training programs are all endorsed by AH&LA and conform to the best practices in the hotel and lodging industry.
Professional certification from EI is the ultimate distinction of professional excellence for the hospitality industry. EI certifies and validates competencies in conjunction with academia and industry experts for more than 20 positions in the hospitality industry.
IHLAEF works exclusively with EI as the referred source for curriculum, certifications, and other training materials.
American Hotel & Lodging Association Educational Institute (AHLEI) Resources:
Stephanie Leese Emrich, CGSP
ServiceSpeaks Founder & Chief Service Officer
Certified Guest Service Gold Professional (CGSP) & Trainer
IHLA Endorsed Trainer & Industry Service Ambassador