($$) Creating a Customer Service & a Brand that Resonates - Dublin

Apr 15, 2014 10:00am -
Apr 15, 2014 03:00pm
(GMT-5)

Event Description

In today's socially wired and hypercompetitive market, customer experience is paramount to an agency's success. Find ways to build a customer service culture and differentiate your agency from the competition.

Many parks and recreation agencies are falling behind the curve in terms of building a sustainable culture that is driven by a strong customer focus. Many organizations lack the know-how or worse still, don’t have full buy-in from their staff in instituting change in all that they wish to do. This session will provide examples and strategies for making customer service a focus and an integral and lasting part of the organization's culture.

This workshop will also help participants identify what constitutes a good brand, how to develop their own brand and implementation tactics / strategies to safeguard and highlight their brand while ensuring an on-going visible association between their brand and their offerings.

Member*:  $60
Non-Member:  $75

Click here to download a registration form.

*This workshop is eligible for a 50% off group membership discount. Please use your code at check-out. Contact OPRA if you don’t know your code. Discount codes are not transferrable and will be verified by OPRA staff.

A light lunch will be provided. Participants earn 0.4 CEUs. Registration deadline is 4/11/2014. No refunds for cancellations.


Event Type:Regional Training
Early registration ends on Dec 31, 2013.
Regular registration starts on Jan 01, 2014 and ends on Apr 14, 2014.
Late registration starts on Apr 15, 2014.
(GMT-05:00) Eastern Time (US & Canada)