In today's socially wired and hypercompetitive market, customer experience is paramount to an agency's success. Find ways to build a customer service culture and differentiate your agency from the competition.Many parks and recreation agencies are falling behind the curve in terms of building a sustainable culture that is driven by a strong customer focus. Many organizations lack the know-how or worse still, don’t have full buy-in from their staff in instituting change in all that they wish to do. This session will provide examples and strategies for making customer service a focus and an integral and lasting part of the organization's culture.This workshop will also help participants identify what constitutes a good brand, how to develop their own brand and implementation tactics / strategies to safeguard and highlight their brand while ensuring an on-going visible association between their brand and their offerings.Member*: $60Non-Member: $75
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*This workshop is eligible for a 50% off group membership discount. Please use your code at check-out. Contact OPRA if you don’t know your code. Discount codes are not transferrable and will be verified by OPRA staff.A light lunch will be provided. Participants earn 0.4 CEUs. Registration deadline is 4/11/2014. No refunds for cancellations.