Southeast Regional Roundtable: How AI Automation has Changed the Face of CX

WED DEC 8, 2021 | 1 – 2 ET | A Virtual SOCAP Regional Community Event

Artificial Intelligence (AI) has forever changed the face of customer care—from the convenience of providing quick and easy information to the frustration of not talking with a live person. Our session will discuss the trials & tribulations of the AI impact and how consumer affairs professionals have incorporated AI into their programs—or not decided, and why! Hope you will join us as the SOCAP community gathers for this light and lively discussion moderated by Janet Poklemba, Bosch Thermotechnology Site Leader, Customer Support and Tom Rocca, President, KPI Group. SOCAP Members FREE | Non-Members $25

 

VIRTUAL TOY DRIVE FOR MARINE TOYS FOR TOTS

SOCAP's Southeast Region is once again hosting a holiday toy drive for Marine Toys for Tots! Please consider making a virtual donation to this wonderful organization before our event. Each donation will be entered into a raffle to receive one of two $50 Amazon eGift cards generously donated by GM Voices | A Blend Company. 

To make a donation, click here:            Marine Toys for Tots

To virtually donate a toy, click here:      Marine Toys for Tots