2021 Online Learning Workshop: Read Between the Lines

Sep 30, 2021 03:00pm -
Sep 30, 2021 04:00pm
(GMT-5)

Event Description

Online Learning Workshop: Read Between the Lines

SEP 30TH | 3:00pm -4:00pm ET | Online Learning Workshop: Read Between the Lines

Develop Your Analytical Reading Skills to Understand What Customers Are Really Asking with Leslie O’Flahavan

Your customers are most likely not professional writers. When they contact your Customer Care team, their emails and chats can be confusing, or even incoherent. To figure out what they need and how to solve their problems, you must know how to read analytically, to go beyond the surface meaning and understand the customers’ intent and goal. With so many written channels to handle—email, chat, social media, text, ratings & reviews, forums, and more—you need even sharper analytical reading skills today than ever before. Your customers’ incoming written communications present a wide range of lengths, styles, and emotions – making reading carefully, the key to responding properly and fully.

Join Leslie O’Flahavan of E-WRITE and learn how to develop strong analytical reading skills, enabling you to answer customers’ questions correctly and completely the first time they ask.


Event Type:Education
Category:Educational Program
Early registration ends on Aug 18, 2021.
Regular registration starts on Aug 19, 2021 and ends on Sep 30, 2021.
Late registration starts on Oct 01, 2021.
(GMT-05:00) Eastern Time (US & Canada)

 

Registration Fees
Fee TypeEarlyRegularLate
 2021 Online Learning Workshop
Member Fee: $99.00$99.00$99.00
Non-Member Fee: $149.00$149.00$149.00