SOCAP Great Lakes Chapter 2014 Technology Summit
April 16, 2014
11:30am - 4:00pm
Flagstar Bank Auditorium
5151 Corporate Drive
Troy, MI 48098
Do You have Spring Fever yet?
Join the Great Lakes Chapter for our Technology Summit as we welcome the Spring season (theme of the day)! We promise a day of “colorful” content, “budding” new ideas, and a “sunny” opportunity to network with industry colleagues. Don’t miss this opportunity for a day of insights, education, and fun!
Agenda:Detailed Agenda:
11:30 am – Noon Registration
Noon – 12:25 pm Lunch (Cafeteria)
12:25 – 12:30 pm Meeting Kick-Off (Auditorium)
12:30 – 1:15 pm Mixing High Tech with High Touch:
Nestle Nutrition & Wilke Global
1:15 – 1:45 pm Enhancing Cross Channel Engagement:
Avtex & SiteCore
1:45 – 2:00 pm Prizes/Break
2:00 – 2:30 pm Crisis Management in the Digital Age:
Domino’s Pizza & Astute Solutions
2:30 – 3:15 pm Voice of Customer Advisor & Business
(VOCAB): OnStar & Call Copy
3:15 – 3:25 pm Prizes/Break
3:25 – 4:00 pm Networking Fun! Cafeteria)
4:00 – 4:30 pm Cell Phone Compliance:
What do you need to know? Ted Bernard
4:30 pm* Prizes/Session Close
*Optional Happy Hour immediately following at Red Robin!
Event Fees: $35 member / $40 non-member