The Chat Channel: Live|Bots|Both|Not Now
May 20 | 1:00pm -2:00pm EDT | SOCAP Southeast presents a Lively Discussion on Live Chat v. Chat Bots
Regardless of industry, companies are constantly seeking ways to engage with consumers to yield improved CX and greater operational efficiencies. “Chat” as a channel, offer the opportunity for both. Finding an effective balance between live Chat and automation is an art and a science.
Join the Southeast Region as they open up a casual dialogue to explore the pros & cons of Chat, the use of AI (Chatbots) and why some companies have hesitated to move forward in their Chat journey.
This event is free for SOCAP members