During this hour-long event we will hear from special guest, Nick Glimsdahl with the podcast 'Press 1 for Nick' about the following topics:
- How are CX professionals keeping up with trends in the ever-changing retail environment?
- Lessons learned from industry leaders Nick has connected with over the last 12 months
- Emerging themes across industry coming out of 2020
In addition to Nick's great insight, attendees will receive special bonus content after the forum!
This event is FREE for SOCAP members. Look for your separate calendar notice and Zoom link for this event, scheduled for April 28th from 3:00 pm ET to 4:00 pm ET.