SOCAP's Central Regional Community presents Future of Work Series: Building a Better Normal

Session 1: Recruiting, Selecting & Retaining Call Center Staff

Session 2: Wages, Compensation & Benchmarking

Session 3: Org Charts, Job Descriptions & Scheduling

Find out the most common reporting structures for Customer Care (Marketing, Quality, Other). Let's talk about the ever-expanding job responsibilities of a CX professional and how often we need to tweak those job descriptions. Dare to share your latest JD's, show us the tools that help you manage your work schedules and highlight any adaptations needed to accommodate a work-from-home operation without sacrifice of quality, productivity or people! Once again, we invite you to join this friendly forum to share how you're making it all work.   

Session 4: Rewards, Incentives & Recognition

This event is free for SOCAP members. Please register for each event separately.