Writing Workshop Series for CX Leaders

This is a (5) part series designed specifically to address & teach critical writing skills required for contact center leaders. Save by registering now for the entire series!

 

Your Chatbot Needs Better Small Talk

TUE NOV 9, 2021| 12 - 1pm ET

Learn how to create chatbot content to provide a great customer experience and get the social niceties right.

 

Writing to Customers? Empathy is as Important as Accuracy

WED DEC 1, 2021 | 12 - 1pm ET

Learn how to develop your team’s ability to express empathy to customers and why empathy is key to customer satisfaction, first contact resolution, and most other performance measures.

 

How to Screen Customer Service Agents for Writing Skills Before You Hire Them 

WED JAN 12, 2022 | 12 - 1pm ET

Learn how to create and score an authentic assessment of an applicant’s writing skills to discover whether they will be good at responding to customers emails, chats, text, and social posts.

 

It’s Harder Than it Looks: 10 Tips for Writing Great Text Messages to Customers

WED FEB 9, 2022 | 12 - 1pm ET

SMS may be the most common way people communicate but writing customer service text messages requires distinct skills. Learn which skills your agents need to write texts to customers that solve problems and build rapport.

 

Update Your Email Template Library Without Breaking the Bank or Shutting Down Your Operation

WED MAR 9, 2022 | 12 -1pm ET

Don’t put off the needed rewrite of your email templates because you fear the project will just be too big; learn a practical method for getting this knowledge clean-up task done.