A Learning Symposium for CX Professionals
Customer Care professionals work in a fast-paced world that sometimes feels like racing in circles - with the constant addition of new drivers and new tracks. Strategically timing your pit stops and empowering your crew are more critical than ever. That's why SOCAP has planned the curriculum for the next learning symposium around tools and techniques for keeping CX managers on the road to success.
Join hundreds of other consumer care experts as we update our toolbox and refuel with inspiration and motivation so we all end up in the winner's circle for our organizations!
Here are a few of the overarching themes of our next multi-day, in-person event:
- Hiring | Interviewing | Skill testing for today's contact center employees
- Training today's hybrid workforce
- Quality monitoring | Effective supervision | Impactful coaching
- Customer experience with conversational commerce
- Omni-channel management
- The ROI of the contact center
While our individual paths may differ, we can all learn from fellow SOCAP members and industry pioneers who have set the pace and created the groove for the rest of us to follow! Join your CX colleagues from throughout the US and Canada at SOCAP Indy being held Sep 11-13, 2022 at the Hyatt Regency in Indianapolis - let's work as a team to advance the entire field of customer care!