SOCAP Fall CPG Summit | Virtual Ticket

Wednesday, September 14, 2022 | 8:30am-1:00pm ET  |  A Hybrid Event from Indianapolis, IN

​Come together with other CX pros from the consumer packaged goods industry and hear case studies and panel discussions relevant to your business!

The SOCAP Strong Community includes consumer affairs leaders from some of the most recognized brands in the world, including many in the CPG vertical. Come together with other CX pros from the consumer packaged goods industry and hear case studies and panel discussions relevant to your business! Return to the office inspired with ideas and actionable insights you can start applying right away!

Topics to include:

TikTok is in the house!
Special Guest Speaker, Maggie Cannon from TikTok
Hear directly from TikTok as our special guest speaker showcases the unique value TikTok provides audiences and the brands who are actively engaging with their consumers through this social media platform. Learn best practices and see examples how successful brands have connected with the TikTok community. Take actionable insights back to your organization on how to monitor and manage your company's TikTok presence! We will also have technical partner support and demos from Sprinklr and Emplifi!

The contact center of the future (2030) and how to get there
Moderated by Beth Ziff from Premiere Response
During the spring symposium we took a time-capsule look back at 2017 and reviewed predictions about the Contact Center of the Future - including the impact of predictive analytics, automation and how and where agents work. You'll want to participate in our next engaging session as we review three trending areas of industry transformation and the next iteration of The Contact Center of the Future.

Inspiration and Tactics to Weather the Current Economic Storm
Record inflation is a reality that impacts Consumer Affairs in many ways. From responding to consumer concerns on price increases and product re-sizing, supply and product availability constraints, to increased coupon requests. Learn how partner CPG brands including POST Consumer Brands, Daisy Brand and BPs like Premiere Response ​and Harte Hanks are responding. We will discuss agent engagement and the impact to your budget by improving productivity and job satisfaction to control costs, eliminate inefficiencies and increase agent success.

Consumer Packaged Goods Benchmarking

 

 

 

 

 

 

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