Timely Topics: Is Email Obsolete?

 

Thursday, December 1, 2022 | 4pm – 5:30pm ET  

Moderated by Chip Rohde, ContactUS Communications

 

As CX professionals, we must constantly track new ways consumers want to interact. Long gone are the days when we were simply answering the phones from 9 to 5, monitoring hold times & drop rates. It seems we’re constantly expanding channels of engagement to meet consumers’ increasing needs. At what point do we scale back? Has your organization ever considered eliminating e-mails as an omnichannel option? How would that affect your consumer satisfaction scores? Join us for our December Timely Topics discussion and hear from many SOCAP members who have successfully stepped away from e-mail & others who have considered it.