Let’s be honest. There are people at work who you find to be just plain difficult. How can you handle them more effectively? How can you reduce your mutual frustration when dealing with each other? The key could be an understanding of “style.” This workshop uses the model from DISC - a well-researched communication assessment tool. You will learn how to better understand those who communicate, interact, and respond to situations differently than you. Sometimes it’s easier than we think to resolve the difficulties between us and the people we find difficult.
1. Understand your own communication style
2. Accurately “read” the styles of others
3. Identify the style strengths and weaknesses of your current team
4. Employ simple techniques to communicate more effectively with staff, colleagues, and customers