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Are you Even Listening? Avoiding Consumer Meltdowns Through Effective Engagement
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How to Launch Text Message Customer Service
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SOCAP KPI Benchmark Study Results
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10 Things You Should STOP Writing to Customers in 2017
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Managing Customer Engagement in Organic Search
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New Insights from SOCAP's Framework
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Non-Traditional Approaches to Operational and Strategic Measurement
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How to Write to Customers in Your Company's Brand Voice
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Make mySOCAP Your SOCAP
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The Truly Mobile Journey
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SOCAP Chapter Leader Orientation
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The Power of Praise
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Take a Gemba Walk and Learn What Your Customers Already Know About You
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SOCAP Education Programs - February 2014
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Chapter Relations Committee - August 2015
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Recall Causation Trends and the Top 5 Recall Resolutions for 2016
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Moving Service from Transaction to Connection
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