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2021 Northeast Region Holiday Event & Sock Drive presented by Talkdesk
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2021 Timely Topic: Networking in the New Virtual Age
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2021 Central Supervisor Spotlight Series (3) - Retaining & Promoting in the New Age of Customer Care
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2021 Southeast Regional Roundtable: How AI Automation has Changed the Face of CX
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2021 Western Regional Roundtable: Are You Ready for the Emergence of Social Commerce?
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Writing Workshop for CX Leaders: Writing to Customers? Empathy is as Important as Accuracy
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Writing Workshop for CX Agents: 10 Ways to Fix Not-Very-Good Tweets to Customers
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Breakout Session (6): Coming Out on the Other Side of Chaos
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Breakout Session (4): Become BFFs with Your CFO: How to Make Operations Truly Agile
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Breakout Session (5): The Key to Better Hiring and Retention
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Breakout Session (1): Stop Playing Whack-A-Mole with Your Contact Center KPIs
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Breakout Session (3): How to Write FAQs that Answer Questions & Feed Content to Chatbots
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Breakout Session (2): The Ghost(s) of Chatbots Past & What's Next
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Breakout Session (8): Outliers & Black Swans-Preparing Your Organization for the Next Systemic Shock
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Breakout Session (7): Rethinking Today's KPIs to More Accurately Reflect Quality Customer Experience
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Writing Workshop SERIES for CX Leaders
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Writing Workshop SERIES for CX Agents
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2020 CCS Live Virtual Conference - Session Recordings
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March 2018 Webinar: Five Email Bad Habits that Make People Dislike You
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July 2018 Webinar: Consumer Personalization and the Impact on Customer Care
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June 2018 Webinar: Contact Center Coaching - You Talk the Talk, Now Master Walking the Walk
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May 2018 Webinar: Moving Your Voice of the Customer to the Next Level
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August 2018 Webinar: How to Write Excellent SMS Responses
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Meeting Fans Where They Are: Customer Support in Real Time with ESPN
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How to Write Excellent Social Media Responses
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Consumer Personalization and the Impact on Customer Care
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Contact Center Coaching - You Talk the Talk Now Master Walking the Walk
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Moving Your VOC To The Next Level
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Five Email Bad Habits That Make People Dislike You
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Beyond CRM: Rethinking Customer Service in a Connected Digital Age
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Are you Even Listening? Avoiding Consumer Meltdowns Through Effective Engagement
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ChatHelper-Using AI Technology to Enhance the Customer Experience
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How to Launch Text Message Customer Service
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SOCAP KPI Benchmark Study Results
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Modern Customer Journey Mapping
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2017 Symposium Session Recordings
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$95.00
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8 Steps to Expanding Your Comfort Zone
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The Evolution of the Consumer Review Fairness Act
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10 Things You Should STOP Writing to Customers in 2017
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Managing Customer Engagement in Organic Search
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New Insights from SOCAP's Framework
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