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($$) Creating a Customer Service & a Brand that Resonates

An OPRA Regional Training Seminar

OPRA is proud to announce Neelay Bhatt, of PROS Consulting and a speaker at the 2013 NRPA Congress, will be joining us for regional seminars on April 14, 15, and 16 at three Ohio locations.  His focus will be creating a customer service culture and building a brand based on customer service, all while finding ways to differentiate your agency from the competition.

Many parks and recreation agencies are falling behind the curve in terms of building a sustainable culture that is driven by a strong customer focus. Many organizations lack the know-how or worse still, don’t have full buy-in from their staff in instituting change in all that they wish to do. This session will provide examples and strategies for making customer service a focus and an integral and lasting part of the organization's culture.

This workshop will also help participants identify what constitutes a good brand, how to develop their own brand, and implementation tactics/strategies to safeguard and highlight their brand while ensuring an on-going visible association between their brand and their offerings.

Mr. Bhatt possesses a professional background that spans 3 continents and includes experiences with the 2004 Athens Olympics and Paralympics Games in Greece, Disney Sports and Recreation in Orlando, and one of India's foremost healthcare management firms, Medivision Infomedia Private Limited. His educational background, with multiple Masters in Advertising, Business Administration, and Sports, Recreation, and Facility Management, provide the breadth of expertise necessary to undertake a wide gamut of multi-faceted projects.

This workshop is $60/member and $75/non-member and includes a light lunch.  Participants earn 0.4 CEUs.  OPRA individual members who are part of a group membership package are eligible for a 50% discount.

April 14    11:00am – 4:00pm
MetroParks of Butler County
Voice of America Park
7850 VOA Park Drive
West Chester, OH  45069
Register Today

April 15    10:00am – 3:00pm
Dublin Recreation Services
Dublin Community Recreation Center
5600 Post Road
Dublin, OH  43017
Register Today

April 16    9:00am – 2:00pm
Medina County Park District
Buffalo Creek Retreat
8708 Hubbard Valley Road
Seville, OH  44273
Register Today




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