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Welcome to the Society of Workforce Planning Professionals (SWPP)! 

SWPP is a membership association devoted to facilitating education and networking opportunities among workforce planners in the call center across all industries.

Membership in SWPP is available to anyone in the workforce planning or related profession. Anyone in the workforce planning community who is interested in any of the many benefits of membership should be a part of this exclusive organization.

There are many benefits to SWPP membership. Members will:

  • Save time and money by gathering valuable information and tools from one central location.
  • Interact with industry experts and workforce management peers.
  • Stay abreast of industry trends, technology, and best practices related to workforce management.

Since opening our doors in July of 2002, we have grown from a start-up to a thriving organization with over 2000 members.  Join SWPP today!

What We Offer

As an SWPP member, you are entitled to all the benefits of membership, including:


  • Member-only access to certain areas of the SWPP website

  • Quarterly newsletters with timely articles written by industry experts

  • Regional networking meetings (SWPP Meets) with presentations and roundtable discussions on current issues and industry trends

  • Access to quarterly web seminars on hot topics presented by peers and industry experts

  • Discount to attend educational web seminars presented by industry experts

  • Online forums to exchange ideas with your peers without leaving the office

  • Ability to post open positions on our Job Posting Board

  • Free online training from our education partner, The Call Center School

  • $100 discount on CWPP certification

  • $250 discount to the SWPP Annual Conference 



SWPP Annual Conference

Please join us for the SWPP Annual Conference, The Summit for Workforce Management Excellence, which is held each year in Nashville, Tennessee. 

The SWPP Annual Conference provides multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun!  Learn from industry experts and your peers in over 60 different sessions during this conference. 

Click here for more information about this exciting annual event. 


SWPP publishes a quarterly newsletter, On Target, designed specifically for workforce management professionals in the call center. Click here to read our current newsletter.

Tip of the Week

SWPP sends out a Tip of the Week each Monday.  Click here to read the current Tip of the Week. 


Society of Workforce Planning Professionals, LLC · 6508 Grayson Court · Nashville, TN  37205 · 615-352-4292  

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