Are you new to a leadership role in your dealership’s service department? Do you need a better understanding of measuring and benchmarking data to drive your department’s success? Join the AED Foundation for its annual Service Manager Development Seminar March 23-24 in Atlanta, Georgia. This 1.5 day program will cover the fundamental skills needed to effectively run your dealership’s service department. Attendees will develop action plans to take back to their dealerships, participate in an interactive interviewing simulation, and more.
Course content also includes:
Becoming the Leader of Your Service Department
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Assessing your departmental processes & procedures
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Determining your departmental financial goals
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Conducting effective meetings with your parts team
The Anatomy of Your Service Department
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Assessing your assets to provide exceptional service
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Operational approaches to serving internal and external customers
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Staffing for exceptional service with financial responsibility
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How the service department supports the rest of your dealership
Hiring & Training Like a Pro
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How to effectively recruit, hire, and on-board new employees
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Operational training tools to enhance the learning process
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How to effectively communicate performance expectations and goals
The Importance of Understanding Warranty
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Knowing the specifics of your manufacturers’ warranty policies
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Managing your warranty program
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Making warranty a financial win for your dealership