2017 Service Manager Development Seminar - Level 1

Mar 23, 2017 09:00am -
Mar 24, 2017 12:00pm
(GMT-6)

Event Description

Are you new to a leadership role in your dealership’s service department? Do you need a better understanding of measuring and benchmarking data to drive your department’s success? Join the AED Foundation for its annual Service Manager Development Seminar March 23-24 in Atlanta, Georgia. This 1.5 day program will cover the fundamental skills needed to effectively run your dealership’s service department. Attendees will develop action plans to take back to their dealerships, participate in an interactive interviewing simulation, and more.

Course content also includes:

Becoming the Leader of Your Service Department

  • Assessing your departmental processes & procedures

  • Determining your departmental financial goals

  • Conducting effective meetings with your parts team

The Anatomy of Your Service Department

  • Assessing your assets to provide exceptional service

  • Operational approaches to serving internal and external customers

  • Staffing for exceptional service with financial responsibility

  • How the service department supports the rest of your dealership

Hiring & Training Like a Pro

  • How to effectively recruit, hire, and on-board new employees

  • Operational training tools to enhance the learning process

  • How to effectively communicate performance expectations and goals

The Importance of Understanding Warranty

  • Knowing the specifics of your manufacturers’ warranty policies

  • Managing your warranty program

  • Making warranty a financial win for your dealership


Event Type:Seminar
Category:Educational Seminar
Early registration ends on Jan 05, 2017.
Regular registration starts on Jan 06, 2017 and ends on Mar 22, 2017.
Late registration starts on Mar 23, 2017.
(GMT-06:00) Central Time (US & Canada)

Register for this event  

Registration Fees
Fee TypeEarlyRegularLate
 Reg Fee
Member Fee: $895.00$895.00$895.00
Non-Member Fee: $1595.00$1595.00$1595.00
 
650 E Algonquin Rd Ste 305
Schaumburg, IL 60173    
630-574-0650
 


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