2021 Advanced Parts Management Seminar

Oct 05, 2021 08:00am -
Oct 06, 2021 12:00pm
(GMT-6)

Event Description

This seminar will allow experienced professionals to hone in on the skill-sets needed to take their parts department to the next level.

 

Combining the basics of financial management for profitability with new concepts of customer relationship management, neuromarketing, emotional intelligence and critical thinking techniques, this seminar will provide attendees with strategies and practical tactics that can be implemented immediately in the parts department.

Content includes:

  • Six major challenges of a parts manager
  • Role of a parts manager
  • Basic financials and practical financial exercises
  • Advanced parts key performance indicators (KPIs)
  • Advanced parts processes
  • Using critical thinking techniques in problem solving
  • The customer satisfaction process – WOW your customers and turn them into your fans
  • Using your customer relationship database and neuromarketing techniques to create the customer experience
  • Using emotional intelligence to become the boss your employees want to work for
  • Employee development, including hiring, on-boarding, motivating, generational differences and developing action plans

Event Type:Seminar
Category:Educational Seminar
Early registration ends on May 19, 2021.
Regular registration starts on May 20, 2021 and ends on Oct 04, 2021.
Late registration starts on Oct 05, 2021.
(GMT-06:00) Central Time (US & Canada)

Register for this event  

Registration Fees
Fee TypeEarlyRegularLate
 Reg Fee
Member Fee: $895.00$895.00$895.00
Non-Member Fee: $1595.00$1595.00$1595.00