Join us in the Music City for the 2017 Small Dealer Conference!
Nashville, Tennessee | November 1-2, 2017 | Hilton Nashville Downtown
Join AED in Nashville for our NEW Small Dealer Conference! The Hilton Nashville Downtown will be rockin' with a full agenda including, growth strategies, maximizing departmental performance, best practices for management and leveraging the power of your AED membership.
Here is what you can look forward to:
• Inspirational speakers to help you refocus and discover new techniques for your dealership
• Educational sessions aimed at every product line, area of specialty and level of experience
• Networking and quality time with industry peers to connect and gain valuable contacts
• Southern Hospitality at The Hilton Downtown Nashville, located directly downtown in the heart of music city!
You do not want to miss this opportunity, view our full detailed schedule below!
The Future of Your Dealership
Richard Stewart
Small dealerships must constantly look forward to assure their long-term success. This means keeping an eye out for changes in the competitive landscape, spotting industry drivers, and understanding strategic indicators. This session will examine those topics and suggest necessary strategy and business model adaptations.
The Art of the Deal: Buying, Selling & Valuing Your Equipment in Today’s Market
Rex Collins
In today's market, dealership professionals must know the specific value, worth and growth potential of their business for strategic planning for the future. This session will discuss how deals are actually put together and how value is determined in the real world by referencing recent transactions/negotiations.
Customer Service from the Inside Out
Brian Gareau
Research shows that “poor” Customer Service costs U.S. businesses over $80B annually. Are the behaviors and attitudes impacting these losses actually “reflections” of how leaders and employees are treating each other internally? External customers don’t care about an organization’s internal issues. But, internal issues can and do have a huge impact on delivering a competitive advantage of excellent external customer experience. Is your business culture safe or dangerous for customers inside and out?
Key Deliverables:
· Rethink accountability for internal customer service and gain ideas to maximize mutual responsibility
· Leverage the three critical “I’s” of employee engagement for improved customer service
· Gain checklists for auditing workplace internal customer service effectiveness
Your Surplus Inventory is on Fire!
Bill Mayes
If surplus parts inventory was a fire in your parts department, you wouldn’t think twice about getting rid of it! Surplus inventory or dead stock--whatever you call it, it is a common problem. It ties up capital, and nobody will give you credit for having it just in case they need it. How do you identify it, manage it, reduce it, and prevent it? Take a new look at your inventory to see how you can free up capital and stock parts which generate profit and raise customer satisfaction.
Leveraging the Power of Your Membership
AED
The great power of an association—and one of the basic reasons any association forms to begin with—is the advantage that comes with quantity. A large group of people with common interests can lobby for causes and standardize best practices far better than any one member of the group can on its own. Learn how you can leverage the power of AED to help your business grow.
Growth Strategies
Rex Collins
Growth takes all shapes and sizes, but which is the most sustainable and successful method of growing the dealership: organic, acquisitions, or something else?
Learning to Love Your Rental Department
Bill Mayes
When you think about it, the Service Department has more in common with the Rental Department than any other Department in the dealership. It is the only other department that sells TIME. Utilization is key and an hour lost is an hour that can never be sold. Learn how you can make each other's lives easier and more profitable.
Schedule
Wednesday, November 1 |
|
Time |
Session Title |
Speaker |
7:00 pm - 8:30 pm |
Welcome Dinner
Location: Merchants Restaurant |
|
Thursday, November 2 |
|
|
Time |
Session Title |
Speaker |
8:00 am - 9:00 am |
Breakfast & Registration |
|
9:00 am - 9:15 am |
Welcome & Announcements |
|
9:15 am - 10:15 am |
The Future of Your Dealership |
Dick Stewart |
10:15 am - 10:30 am |
Break |
|
10:30 am - 11:30 am |
The Art of the Deal: Buying, Selling & Valuing Your Equipment Dealership in Today's Market |
Rex Collins |
11:30 am - 12:30 pm |
Your Surplus Inventory is On Fire! |
Bill Mayes |
12:30 pm - 1:15 pm |
Lunch |
|
1:15 pm - 2:15 pm |
Customer Service from the Inside Out |
Brian Gareau |
2:15 pm - 2:45 pm |
Leveraging the Power of Your Membership |
AED |
2:45 pm - 3:15 pm |
Getting the Most From Your Summit Experience |
Jon Cruthers
|
3:15 pm - 3:30 pm |
Break |
|
3:30 pm - 4:30 pm |
Growth Strategies |
Rex Collins |
4:30 pm - 5:30 pm |
Learning to Love Your Rental Department |
Bill Mayes |
5:30 pm - 6:30 pm |
Closing Reception |
|
Attendees (as of 10/26)
First Name |
Last Name |
Company |
City |
State |
Dallas |
McMann |
Amarillo Machinery Company |
Amarillo |
TX |
John |
Carlino |
APCO Equipment |
North Las Vegas |
NV |
Peter |
Baschmann |
Baschmann Services, Inc. |
Elma |
NY |
Cindy |
Baschmann |
Baschmann Services, Inc. |
Elma |
NY |
Jeff |
Trombley |
Bobcat of New Hampshire |
Chichester |
NH |
Don |
Partridge |
Bobcat of Omaha |
Omaha |
NE |
Travis |
Bennett |
Bobcat of Omaha |
Omaha |
NE |
Murray |
Fletcher |
Bobcat of Omaha |
Omaha |
NE |
Scott |
Brown |
Brown Equipment Co., Inc. |
Ft. Wayne |
IN |
James |
Stoneham |
Charter Software Inc. |
Littleton |
CO |
Brad |
Sibert |
Cisco Equipment |
Odessa |
TX |
Lee |
Newton |
CMW Equipment |
St. Louis |
MO |
Ron |
Moras |
Compass Equipment, Inc. |
Oroville |
CA |
David |
Moore |
Construction Equipment Sales & Rental |
Jackson |
TN |
Robert |
Sloan |
Contractors Equipment Rentals, Inc. |
Elmhurst |
IL |
Steve |
Ricke |
Federal Contracts Corp |
Tampa |
FL |
Rick |
Trapanese |
Garden State Bobcat, Inc. |
Freehold |
NJ |
Jeff |
Brown |
Global Machinery Inv. Ltd. |
Denver |
CO |
Angela |
Andries |
GreatAmerica Financial Services |
Cedar Rapids |
IA |
Cindy |
Fleck |
GreatAmerica Financial Services |
Cedar Rapids |
IA |
Bruce |
Harvey |
H&V Equipment Services, Inc. |
Corpus Christi |
TX |
Bruce |
McFadden |
ICM of America |
Jacksonville |
AR |
Harry |
Bell |
ICM of America |
Jacksonville |
AR |
John |
Matulia |
International Drilling Equipment |
Rural Hall |
NC |
David |
Monroe |
International Drilling Equipment |
Rural Hall |
NC |
Nick |
Bellwood |
J. Hvidtved Larsen |
Chicago |
IL |
John |
Sullivan |
J. Hvidtved Larsen |
Chicago |
IL |
Todd |
Mix |
JOB Rentals and Sales, LLC |
Jeffersonville |
IN |
Jeff |
Lashley |
Lashley Tractor Sales |
Lithonia |
GA |
Ken |
Lashley |
Lashley Tractor Sales |
Lithonia |
GA |
David |
Kedney |
Luby Equipment Services |
Fenton |
MO |
Michael |
Vazquez |
MECO Miami, Inc. |
Miami |
FL |
Ken |
Sifford |
Mississippi Valley Equipment Company |
St. Louis |
MO |
Raffi |
Bournigal |
Powerscreen of Florida Inc. |
Lakeland |
FL |
Ryan |
Udelson |
Powertrac Machinery/ an R. Udelson Company |
Miami |
FL |
Ronny |
Udelson |
Powertrac Machinery/ an R. Udelson Company |
Miami |
FL |
Brian |
Meissen |
Reynolds-Warren Equipment Co., Inc. |
Lake City |
GA |
Steve |
Meissen |
Reynolds-Warren Equipment Co., Inc. |
Lake City |
GA |
Shane |
Fleming |
Rock & Recycling Equipment, LLC. |
Sutton |
MA |
Dave |
Hosch |
Ruffridge-Johnson Equipment Co. Inc. |
Minneapolis |
MN |
Thomas |
Drescher |
Security Equipment Co. |
Baltimore |
MD |
Molly |
Swanston |
Swanston Equipment Corporation |
Fargo |
ND |
Troy |
Smith |
T-K-O Equipment Company |
Irving |
TX |
Mark |
Greene |
Vermeer Northeast |
Hopkinton |
MA |
Tim |
Weaver |
Vermeer Northwest, Inc. |
Tacoma |
WA |
Michael |
Lalonde |
Westrax Machinery, Inc. |
Compton |
CA |