This seminar will allow experienced professionals to hone in on the skill-sets needed to take their service department to the next level.
Combining the basics of financial management for profitability with new concepts of customer relationship management, neuromarketing, emotional intelligence and critical thinking techniques, this seminar will provide attendees with strategies and practical tactics that can be implemented immediately in the service department.
Having an intelligent service labor sales strategy, including wage multiple and revenue recovery
Understanding the importance of selling maintenance programs
Using standard charging techniques to increase sales and satisfy customers
Dispute and problem resolution techniques
Advanced time management techniques
Using critical thinking techniques in problem solving
The customer satisfaction process – WOW your customers and turn them into your fans
Using your customer relationship database and neuromarketing techniques to create the customer experience
Using emotional intelligence to become the boss your employees want to work for
Employee development, including hiring, on-boarding, motivating, generational differences and developing action plans
Who Should Attend?
Is your job title listed below? If yes, register today!
• Service Supervisor
• Service Manager
• Technical Service Manager
• Service Representative
• General Service Manager
• Customer Service and Sales Rep.
• Technical Services and Training
• Inhouse Service Rep
• Corporate Parts Manager
• Parts and Service Representative
• Branch Managers
Do you have questions about this year's programming?
Contact AED's Senior Director of Education and Programming, Liz McCabe at 630-468-5132 firstname.lastname@example.org.
AED Cancelation Policy:
Refunds are not permitted within 14 business of the event unless a note is received detailing a medical emergency or other similar event.