Without a doubt, staff plays a lead role; up-front and center in any financial institution. The teller, for example, interacts with the audience most vital to your bank’s reputation—your customer. Faced with handling impressive sums of cash and, most likely, making more decisions than lenders; tellers are the key to exceptional customer service. These players require an excellent director, a superior supervisor to deliver a top performance.
The job responsibilities of a head teller can vary from one bank to another. In some companies, the head teller functions full time as a “working supervisor,” with little time for the actual overseeing of the team. Head tellers in progressive banks primarily coach, schedule, train, and problem-solve. Superior supervisors are accomplished in decision making, problem-solving, planning, delegation, and meeting management, as well as motivating, training, and developing staff through feedback, collaborative performance planning, and goal setting. The leadership provided by the frontline supervisor is critical to employees’ success enabling them to perform productively and efficiently.
The frontline positions in your financial institution are, without question, one of the most critical jobs carried out each day. Frontline staff has the best opportunity to reflect the bank’s care and concern for customer service. Therefore, they require a well-trained leader. Take the lead and take responsibility for developing a dynamic staff.
This program is for head tellers and managers dedicated to developing a dynamic team. Opportunities to recognize ideas to boost your employees' productivity are something to always be on the lookout for. In this program, you will find many.
Who Should Attend?
Head tellers, branch managers, teller trainers will benefit from this webinar.
If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.