Regulation E and ACH: Simple Tips on Error Resolution

Jul 02, 2018 02:00pm -
Jul 02, 2018 03:30pm
As we transition to a new online membership platform, CBAO will not be processing online orders from September 21-30. Please call our office at (614) 846.8124 to register for a webinar or an event. Thank you!

A list of upcoming events is presented below:

Event Description

The confusion over the Regulation E error resolution process for electronic fund transfers (EFTs) and the loss of a debit card can be complicated.

In this 90-minute Payments Webinar, basics of Regulation E will be covered, including basic definitions, such as consumer account and access device.

The Payments Webinar will also…

  • Discuss and define the limits of liability and who is liable for what amount while providing some real-life scenarios.
  • Details on the error resolution process for consumer notification to the financial institution, research time involved, and the timing of providing provisional credit;
  • Guidelines on the “what if” there is no error, and providing notice to consumer; and
  • Any overdraft protection relating to that provisional credit being reversed.

Included in the discussion will be liability (maximum amounts) of the consumer and financial institution when there is the loss of a debit card.

Examples used during this session will help illustrate the handling of unauthorized consumer transactions about Regulation E and where the liability is applied (Hint: It is not always the financial institution – the “consumer” does carry some liability).

Takeaways that attendees will leave knowing:

  • Timeframes for consumer when reporting errors to the financial institution
  • Timeframes for consumer when reporting errors to the financial institution
  • Consumer liability and responsibility for unauthorized transactions
  • Loss or theft of Debit card and liability of which party for those transactions not authorized
  • Financial Institution liability and responsibility when handling errors to consumer accounts
  • Identify what is covered by Regulation E and what is not covered
  • List details on “What is an Error”
  • Describe the maximum dollar amount of liability for a lost or stolen access device (both consumer and FI)
  • Define the Error Resolution Process including timeframes


If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.

Event Type:Webinar &/or On-Demand Link/CD
Early registration ends on Apr 19, 2018.
Regular registration starts on Apr 20, 2018 and ends on Dec 28, 2018.
Late registration starts on Dec 29, 2018.
(GMT-05:00) Eastern Time (US & Canada)


Registration Fees
Fee TypeEarlyRegularLate
 Live Webinar
Member Fee: $265.00$265.00$290.00
Non-Member Fee: $400.00$400.00$425.00
 Additional Hookups
Member Fee: $175.00$175.00$175.00
Non-Member Fee: $260.00$260.00$260.00