Following up with your customers/prospects can be one of the biggest sources of business generation and marks the achievement of best-of-the-best service. The commitment to follow-up is a behavior that must be embedded within each sales-and-service professional. You will learn the best times to pre-position follow-up, the four types of Windows of Opportunity that allow for follow-up, creating an Entry Line that establishes likeability and interest within 45 seconds, and the importance of charting during a conversation.
WHO SHOULD ATTEND?
This interactive session will benefit those who lead new account representatives and those who open new accounts.
If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.