”If you fail to plan, you plan to fail.” – Coach John Wooden
A sports coach might refer to the “play,” which is the plan to take one or more skills to achieve a specific outcome. Plays and plans include three critical components: what, how much, and by when.
We will be looking at creating plans and “inspecting what you expect” within plans to identify actions that will take customer relationships to World-Standard levels.
WHO SHOULD ATTEND?
This interactive session will benefit those who lead new account representatives and those who open new accounts.
If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.