Consumer Debt Series: Reducing Consumer Loan & Collection Losses: Workouts, Forebearance, Restructur

Jul 19, 2018 03:00pm -
Jul 19, 2018 04:30pm

Event Description

Liability lawsuits against financial institutions involving consumer collections are increasing.  There are numerous laws and regulations covering consumer debt collection activities that institutions must follow. Consequently, there are numerous opportunities for errors and mistakes in the collection process.  Therefore, it is important for your institution to understand proper collection procedures to avoid liability.  This webinar will explain all aspects of the consumer collection process, including collection letters, default notices, right to cure notices, workouts, forbearance, restructurings, and setoff on deposit accounts.


  • Common mistakes in the collection process and how to correct them
  • Examples of how creditors have gone too far in the collection process
  • Explanation of the 10 collection activities that regulators will be watching closely
  • Summary of the Fair Debt Collection Practices Act
  • How your institution can reduce its risk of liability

Take-Away Toolkit

  • CFPB Bulletin Prohibition of Unfair, Deceptive, or Abusive Acts or Practices in the Collection of Consumer Debts

  • Checklist of steps in the consumer collection process
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key

Attendance verification for CE credits provided upon request.

Who Should Attend?

This informative session is directed to consumer loan officers, loan operations personnel, credit administration personnel, collection personnel, compliance officers, attorneys, managers, and others involved in the collection process.

Registration Options:

If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.

Event Type:Webinar &/or On-Demand Link/CD
Early registration ends on Apr 13, 2018.
Regular registration starts on Apr 14, 2018 and ends on May 19, 2018.
Late registration starts on May 20, 2018.
(GMT-05:00) Eastern Time (US & Canada)


Registration Fees
Fee TypeEarlyRegularLate
 Live Webinar
Member Fee: $265.00$265.00$290.00
Non-Member Fee: $400.00$400.00$425.00
 Additional Hookups
Member Fee: $175.00$175.00$175.00
Non-Member Fee: $260.00$260.00$260.00
 Recorded Webinar + Free Digital Download
Member Fee: $345.00$345.00$345.00
Non-Member Fee: $490.00$490.00$490.00
 Both Live Webinar and Recorded Webinar + Free Digital Download
Member Fee: $395.00$395.00$420.00
Non-Member Fee: $600.00$600.00$625.00