As we know, coaching is a process that is ongoing; it is something that never stops. Think about any professional sports team. The coaching staff doesn’t say, “Hey, your completions (foul shots, strikes) were really low last week so we want you to throw to the various receivers for the next few hours. We’re going to head down to the locker room for some meetings today, and we’ll check back with you at the end of the day to see how it went.” Think that is what happens? Not at all! We will discuss a process that allows the manager to coach the team to obtain positive results.
WHO SHOULD ATTEND?
This interactive session will benefit those who lead new account representatives and those who open new accounts.
If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.