Managing a diverse workforce of exempt and non-exempt employees across back-office, contact center, and frontline operations is no easy feat. Finding and keeping best-fit talent is challenging enough, but you also need to optimize day-to day functions like time and attendance, scheduling, payroll, labor cost and productivity tracking, and compliance management to stay competitive and profitable. Given this complexity, it’s not surprising that management teams are not always leveraging their workforce processes and technology for maximum impact.
Learn the top 10 workforce management mistakes in financial services — and how to avoid them.
Join Dave Kerstein, Founder and Executive Advisor at Peak Performance Consulting Group, Kronos® Industry Principal Kevin Steel, and Senior Industry Manager Chad Davis as they explore common missteps that can stand in the way of optimizing your most valuable competitive differentiator: your people. Our experts will share insights into industry best practices that can help you control labor costs, improve workforce productivity, minimize compliance risk, and drive employee engagement.
In this banking webinar, you’ll get proven management tips to help you:
If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.