ACH Error Resolution:

May 24, 2018 03:00pm -
May 24, 2018 04:30pm
As we transition to a new online membership platform, CBAO will not be processing online orders from September 21-30. Please call our office at (614) 846.8124 to register for a webinar or an event. Thank you!

A list of upcoming events is presented below:

Event Description

Your financial institution deals with ACH challenges every day, but is your staff prepared to deal with all situations?  This session will take a deep dive into exception handling, focusing on how to properly use the return reason codes to serve your accountholders.  Each code will be covered, including its proper use, how long the RDFI has to act on the return, and required documentation.  Learn how to handle stop payments, revoked authorizations, and unauthorized transactions.  Financial institutions can suffer losses when ACH exceptions are improperly handled.  This webinar will address how to handle these challenges in compliance with the NACHA Rules by using case studies and scenarios, so your staff can respond knowledgeably when faced with ACH errors.


  • ACH return reasons and timeframes
  • Authorization-based returns
  • Proper usage of the WSUD form
  • ACH operator rejects
  • Stop payment versus revoked authorization or unauthorized transaction

Take-Away Toolkit

  • Sample WSUD form
  • Sample authorization form
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key

Attendance verification for CE credits provided upon request.

Who Should Attend?

This informative session is ideal for ACH operations staff, AAP candidates, compliance officers, and ACH auditors.

Registration Options:

If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.

Event Type:Webinar &/or On-Demand Link/CD
Early registration ends on Apr 18, 2018.
Regular registration starts on Apr 19, 2018 and ends on May 24, 2018.
Late registration starts on May 25, 2018.
(GMT-05:00) Eastern Time (US & Canada)


Registration Fees
Fee TypeEarlyRegularLate
 Live Webinar
Member Fee: $265.00$265.00$290.00
Non-Member Fee: $400.00$400.00$425.00
 Additional Hookups
Member Fee: $175.00$175.00$175.00
Non-Member Fee: $260.00$260.00$260.00
 Recorded Webinar + Free Digital Download
Member Fee: $345.00$345.00$345.00
Non-Member Fee: $490.00$490.00$490.00
 Both Live Webinar and Recorded Webinar + Free Digital Download
Member Fee: $395.00$395.00$420.00
Non-Member Fee: $600.00$600.00$625.00