Your financial institution deals with ACH challenges every day, but is your staff prepared to deal with all situations? This session will take a deep dive into exception handling, focusing on how to properly use the return reason codes to serve your accountholders. Each code will be covered, including its proper use, how long the RDFI has to act on the return, and required documentation. Learn how to handle stop payments, revoked authorizations, and unauthorized transactions. Financial institutions can suffer losses when ACH exceptions are improperly handled. This webinar will address how to handle these challenges in compliance with the NACHA Rules by using case studies and scenarios, so your staff can respond knowledgeably when faced with ACH errors.
Attendance verification for CE credits provided upon request.
Who Should Attend?
This informative session is ideal for ACH operations staff, AAP candidates, compliance officers, and ACH auditors.
If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.