Compliance Series: Job-Specific Compliance Training for the Frontline

Jan 31, 2018 03:00pm -
Jan 31, 2018 04:30pm

Event Description

Frontline staff are the face and voice of your financial institution.  Along with processing transactions and assisting accountholders, they have specific policies, procedures, and processes to follow – many of which are designed to comply with legal and regulatory requirements.  This webinar will provide the who, what, where, when, and why of the frontline’s tasks to explain how compliance interconnects with specific duties and responsibilities.


  • Which disclosures must be provided and when?
  • Why are CIP, OFAC, and BSA procedures so critical to protecting financial institutions and the entire US financial system?
  • Includes upcoming requirements for business accounts (beneficial ownership)
  • Responsibility for forged endorsements, forged signatures, and unauthorized electronic transactions and best practices to avoid them
  • Required steps when an accountholder claims there was a fraudulent transaction
  • How upcoming regulations will affect your institution’s remote deposit capture liability
  • Responsibility for verifying identities and securing sensitive information

Take-Away Toolkit:

  • Error resolution summary and timeline for checks and plastic cards
  • Identity theft red flags list
  • Matrix of laws and regulations affecting frontline compliance
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key


Attendance verification for CE credits provided upon request.

Who Should Attend?

This informative session is designed for anyone opening new accounts, taking deposits, or handling transactions at the teller line, by mail, ATM, or call center.  Financial service representatives and back office personnel handling accountholder complaints, compliance, and audits will also benefit.

Registration Options:

If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.

Event Type:Webinar &/or On-Demand Link/CD
Early registration ends on Dec 26, 2017.
Regular registration starts on Dec 27, 2017 and ends on Jan 31, 2018.
Late registration starts on Feb 01, 2018.
(GMT-05:00) Eastern Time (US & Canada)


Registration Fees
Fee TypeEarlyRegularLate
 Live Webinar
Member Fee: $265.00$265.00$290.00
Non-Member Fee: $400.00$400.00$425.00
 Additional Hookups
Member Fee: $175.00$175.00$175.00
Non-Member Fee: $260.00$260.00$260.00
 Recorded Webinar + Free Digital Download
Member Fee: $345.00$345.00$345.00
Non-Member Fee: $490.00$490.00$490.00
 Both Live Webinar and Recorded Webinar + Free Digital Download
Member Fee: $395.00$395.00$420.00
Non-Member Fee: $600.00$600.00$625.00