Regulation E Series: Comparing Regulation E with Visa & Mastercard Rules

Aug 29, 2017 03:00pm -
Aug 29, 2017 04:30pm

Event Description

Issuing a Mastercard or Visa branded debit card means you’re governed by the operating rules of the brand.  Generally, the brand rules dictate how to handle transaction presentments and subsequent chargebacks between the issuer, acquiring financial institution, and merchant.  Some rules overlap with Regulation E provisions (e.g., zero cardholder liability).  Regulation E governs the relationship between card-issuing financial institutions and consumer accountholders.  It’s the go-to reference for compliance when handling debit card disputes.  Do the rules conflict, or are they complementary?  This webinar will examine the obligations from both sets of requirements and analyze the differences. 


  • Regulation E definition of an error
  • Provisional credit timeframes, which vary by brand
  • Regulation E investigation and Mastercard and Visa chargeback timeframes analysis
  • Best practices for provisional credit and final credit
  • The five dispute-related questions asked most often by card issuers

Take-Away Toolkit:

  • Log template to track cardholder disputes and chargeback investigations
  • Table comparing Regulation E, Mastercard, and Visa timeframes
  • Websites for Regulation E, Mastercard, and Visa information
  • Employee training log 
  • Quiz you can administer to measure staff learning and a separate answer key


Attendance verification for CE credits provided upon request.

Who Should Attend?

This informative session is designed for frontline, operations, and all service staff who work with debit cardholder disputes, including those responsible for compliance with these requirements.


If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.

Event Type:Webinar &/or On-Demand Link/CD
Early registration ends on Jun 19, 2017.
Regular registration starts on Jun 20, 2017 and ends on Aug 29, 2017.
Late registration starts on Aug 30, 2017.
(GMT-05:00) Eastern Time (US & Canada)


Registration Fees
Fee TypeEarlyRegularLate
 Live Webinar
Member Fee: $265.00$265.00$290.00
Non-Member Fee: $400.00$400.00$425.00
 Additional Hookups
Member Fee: $175.00$175.00$175.00
Non-Member Fee: $260.00$260.00$260.00
 Recorded Webinar + Free Digital Download
Member Fee: $345.00$345.00$345.00
Non-Member Fee: $490.00$490.00$490.00
 Both Live Webinar and Recorded Webinar + Free Digital Download
Member Fee: $395.00$395.00$420.00
Non-Member Fee: $600.00$600.00$625.00