It’s More Than Bedside Manner

Dec 05, 2018 11:00am -
Dec 05, 2018 12:00pm
(GMT-5)
As we transition to a new online membership platform, CBAO will not be processing online orders from September 21-30. Please call our office at (614) 846.8124 to register for a webinar or an event. Thank you!

A list of upcoming events is presented below:

Event Description

What is the difference between good service and the best of the best, World Standard service? This is service that is so good others set their standards against you.

It is the service that is so outstanding you are willing to tell others about it.  I was once asked about how I liked my new car.  My response was, “I like my car but I love Jim Smith at XYZ dealership.  The service is exceptional!”  

This month’s session will focus on the steps for tellers that will make every interaction one that your clients will brag about!

It’s More Than Bedside Manner

Showing kind, friendly and understanding behavior is a great first step in delivering the best of the best customer interactions. But this session goes beyond as we examine the process that, when used consistently by all tellers in your organization, will give customers a consistent and positively differentiated experience. 

 

Who Should Attend?

This interactive session will benefit those who lead new account representatives and those who open new accounts.

Registration Options:

If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.


Event Type:Virtual Workshops
Early registration ends on Nov 19, 2018.
Regular registration starts on Nov 20, 2018 and ends on Dec 05, 2018.
Late registration starts on Dec 06, 2018.
(GMT-05:00) Eastern Time (US & Canada)

 

Registration Fees
Fee TypeEarlyRegularLate
 Live Webinar
Member Fee: $295.00$295.00$320.00
Non-Member Fee: $440.00$440.00$465.00
 Additional Hookups
Member Fee: $175.00$175.00$175.00
Non-Member Fee: $260.00$260.00$260.00