Reg E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation

Jun 21, 2018 03:00pm -
Jun 21, 2018 04:30pm
As we transition to a new online membership platform, CBAO will not be processing online orders from September 21-30. Please call our office at (614) 846.8124 to register for a webinar or an event. Thank you!

A list of upcoming events is presented below:

Event Description

Financial institutions must ensure correct interpretation of Regulation E and comply with the requirements for processing error disputes associated with debit card transactions.  This session will define and explain the types of transactions covered by Regulation E and debit card requirements.  It will also define an error according to the regulation, along with the timing requirements for investigation and resolution of unauthorized debit card transactions by your financial institution.  Learn how to minimize your institution’s losses and ensure compliance with this sometimes-tricky regulation.


  • Accountholder versus institution liability

  • The investigation

  • Provisional credit

  • Required communications

  • Recordkeeping

Take-Away Toolkit

  • Regulation E error resolution flowchart
  • Sample error resolution log
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key

Attendance verification for CE credits provided upon request.

Who Should Attend?

This informative session is designed for card personnel, operations, branch personnel, compliance officers, and AAP candidates.

Registration Options:

If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.

Event Type:Webinar &/or On-Demand Link/CD
Early registration ends on Apr 15, 2018.
Regular registration starts on Apr 16, 2018 and ends on May 21, 2018.
Late registration starts on May 22, 2018.
(GMT-05:00) Eastern Time (US & Canada)


Registration Fees
Fee TypeEarlyRegularLate
 Live Webinar
Member Fee: $265.00$265.00$290.00
Non-Member Fee: $400.00$400.00$425.00
 Additional Hookups
Member Fee: $175.00$175.00$175.00
Non-Member Fee: $260.00$260.00$260.00
 Recorded Webinar + Free Digital Download
Member Fee: $345.00$345.00$345.00
Non-Member Fee: $490.00$490.00$490.00
 Both Live Webinar and Recorded Webinar + Free Digital Download
Member Fee: $395.00$395.00$420.00
Non-Member Fee: $600.00$600.00$625.00