MasterCard® and Visa® debit card chargeback rules are complicated and vary greatly based on merchant type and other transaction-related conditions. The EMV® liability shift conditions in October 2015 added to the complexity, especially for issuers with both magnetic-stripe-only and chip cards in their cardholders’ hands. Failure to adhere to the card brands’ rules and time limits can cause a loss of chargeback rights for your institution.
What information do you need from the cardholder? How do you determine when chargeback rights are available? What happens when you cannot recover funds from the merchant through a chargeback? This webinar will unravel the mystery surrounding the chargeback process.
Attendance verification for CE credits provided upon request.
Who Should Attend?
This informative session is designed for frontline and operations staff of institutions who issue either MasterCard or Visa debit cards to accountholders.
If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.