Debit Card Chargebacks: Rules, Rights, Challenges & Best Practices

Jun 14, 2017 03:00pm -
Jun 14, 2017 04:30pm

Event Description

MasterCard® and Visa® debit card chargeback rules are complicated and vary greatly based on merchant type and other transaction-related conditions.  The EMV® liability shift conditions in October 2015 added to the complexity, especially for issuers with both magnetic-stripe-only and chip cards in their cardholders’ hands. Failure to adhere to the card brands’ rules and time limits can cause a loss of chargeback rights for your institution.

What information do you need from the cardholder?  How do you determine when chargeback rights are available?  What happens when you cannot recover funds from the merchant through a chargeback?  This webinar will unravel the mystery surrounding the chargeback process.


  • Overview of the merchant authorization process
  • Explanation of the documentation required
  • A simple way to differentiate fraudulent chargeback claims from legitimate ones
  • Specific requirements for EMV liability shift chargebacks
  • All maximum timeframes for submitting chargeback requests
  • The complete chargeback process for each brand

Take-Away Toolkit:

  • A fraud-related chargeback workflow decision chart for each brand
  • Sample cardholder dispute form
  • List of MasterCard and Visa reference websites
  • Employee training log 
  • Quiz you can administer to measure staff learning and a separate answer key


Attendance verification for CE credits provided upon request.

Who Should Attend?

This informative session is designed for frontline and operations staff of institutions who issue either MasterCard or Visa debit cards to accountholders.

Registration Options:

If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.

Event Type:Webinar &/or On-Demand Link/CD
Early registration ends on May 11, 2017.
Regular registration starts on May 12, 2017 and ends on Jun 13, 2017.
Late registration starts on Jun 14, 2017.
(GMT-05:00) Eastern Time (US & Canada)


Registration Fees
Fee TypeEarlyRegularLate
 Live Webinar
Member Fee: $265.00$265.00$290.00
Non-Member Fee: $400.00$400.00$425.00
 Additional Hookups
Member Fee: $175.00$175.00$175.00
Non-Member Fee: $260.00$260.00$260.00
 Recorded Webinar + Free Digital Download
Member Fee: $345.00$345.00$345.00
Non-Member Fee: $490.00$490.00$490.00
 Both Live Webinar and Recorded Webinar + Free Digital Download
Member Fee: $395.00$395.00$420.00
Non-Member Fee: $600.00$600.00$625.00