Customer Conflict can signal the end of a relationship with a customer or the beginning of an even stronger relationship between the customer and your financial institution! The goal of this webinar is to give you the tools to avoid customer conflict and manage it effectively when it happens. You will take a service self-inventory, will then learn how to differentiate between different types of complaints, how to respond to varied anger levels, and how to avoid conflict by catering to varied customer personalities.
Who Should Attend?
New Accounts Representatives, Tellers, Customer Service Representatives, Telephone Service Representatives, Branch Managers, Loan Officers; any other customer contact personnel.
If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.