Regulation E Dispute Training – ACH Unauthorized, Stop Payments, Debit Card and ATM Disputes

May 25, 2018 12:00pm -
May 25, 2018 01:00pm
As we transition to a new online membership platform, CBAO will not be processing online orders from September 21-30. Please call our office at (614) 846.8124 to register for a webinar or an event. Thank you!

A list of upcoming events is presented below:

Event Description

Regulation E is often time the most confusing regulation for the front line and back office to understand; however, it is a regulation that is significant and can negatively impact your consumer.

This payments training webinar will breakdown the common confusion for handling ACH unauthorized, Stop Payments, and Debit Card disputes and assist you and your team to understand error resolution, consumer liability and financial institution responsibility for unauthorized transfers and stop payments.

Topics Covered:

  • Overview of Regulation E
  • Overview of NACHA Operating Rules for handling ACH unauthorized and stop payments
  • Timing requirements for handling ACH and Debit Card Disputes
  • Stop payment requirements for ACH
  • Closing an investigation
  • Handling a dispute when the investigation proves the item was in fact authorized
  • Best business practices for handling Regulation E investigations


If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.

Event Type:Webinar &/or On-Demand Link/CD
Category:NE Region Meeting
Early registration ends on Mar 12, 2018.
Regular registration starts on Mar 13, 2018 and ends on Nov 24, 2018.
Late registration starts on Nov 25, 2018.
(GMT-05:00) Eastern Time (US & Canada)


Registration Fees
Fee TypeEarlyRegularLate
 Live Webinar
Member Fee: $265.00$265.00$290.00
Non-Member Fee: $400.00$400.00$425.00
 Additional Hookups
Member Fee: $175.00$175.00$175.00
Non-Member Fee: $260.00$260.00$260.00