Being kind, friendly, and understanding is a great first step in delivering a World-Standard customer interaction. But this session goes beyond the first step as we examine the process that, when used consistently by all tellers, provides customers with a consistent and positively differentiated experience.
WHO SHOULD ATTEND?
This interactive session will benefit those who lead new account representatives and those who open new accounts.
If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.