Responding to Official Demands for Customer Funds: Subpoenas, Garnishments, Summonses & Levies

Sep 06, 2017 03:00pm -
Sep 06, 2017 04:30pm

Event Description

Has your financial institution implemented proper procedures for handling garnishments, subpoenas, summonses, and levies?  Most institutions handle these complicated legal documents daily, but many do so without the proper training.  This webinar will explain these legal processes, potential liability, and the situations when documents may be served on your institution.  Join us to understand how to handle legal processes, such as identifying accounts, placing account holds, answering interrogatories, notifying the accountholder, and remitting funds.  You will also learn the special garnishment procedures for accounts that receive federal benefit payments.


  • What financial privacy restrictions are imposed when responding to these legal documents?
  • How do you know if it is an official document or a fake?
  • What risks are imposed on your institution?
  • When is your institution required to notify the accountholder?
  • What if your institution holds a security interest in the funds?
  • What if an account is held by more than one person or by a trust, sole proprietorship, corporation, etc.?
  • What are the special procedures for accounts containing federal benefit payments?

Take-Away Tools

  • Official Guidelines for Garnishment of Accounts Containing Federal Benefit Payments issued by the Department of the Treasury
  • Sample notice form to be sent to accountholders
  • Employee training log
  • Quiz you can administer to measure staff learning and a separate answer key


Attendance verification for CE credits provided upon request.

Who Should Attend?

This informative session will be useful to deposit operations personnel, tellers, account service representatives, collectors, compliance personnel, auditors, attorneys, and managers.


If you are having issues with registering online, please contact CBAO's Education & Training Coordinator, Lianne Simeone, (614) 610-1877.

Event Type:Webinar &/or On-Demand Link/CD
Early registration ends on Aug 01, 2017.
Regular registration starts on Aug 02, 2017 and ends on Sep 06, 2017.
Late registration starts on Sep 07, 2017.
(GMT-05:00) Eastern Time (US & Canada)


Registration Fees
Fee TypeEarlyRegularLate
 Live Webinar
Member Fee: $265.00$265.00$290.00
Non-Member Fee: $400.00$400.00$425.00
 Additional Hookups
Member Fee: $175.00$175.00$175.00
Non-Member Fee: $260.00$260.00$260.00
 Recorded Webinar + Free Digital Download
Member Fee: $345.00$345.00$345.00
Non-Member Fee: $490.00$490.00$490.00
 Both Live Webinar and Recorded Webinar + Free Digital Download
Member Fee: $395.00$395.00$420.00
Non-Member Fee: $600.00$600.00$625.00